CA Service Desk Manager 17.1 is GA as of February 26, 2018. The courses that were impacted by changes from this release have been updated and title reflects 17.1. The remaining courses had no functional impact and are applicable to 17.1. Please see the Cumulative Differences for more details.

All Roles

eLearning
0.5 Hours
Free
eLearning
1.5 Hours
Free
CA Service Desk Manager 17.1: Using xFlow Analyst Interface 200
eLearning
2 Hours
Media Asset
CA Service Management 17.1: Feature Walkthrough
Media Asset

Administrator

Select one of the following options:
CA Service Desk Manager 17.1: Basic Administration 200
Dynamic Lab
19.5 Hours
Instructor Led
24 Hours
Select one of the following options:
Instructor Led
8 Hours
Dynamic Lab
6.5 Hours
Select one of the following options:
Instructor Led
8 Hours
Dynamic Lab
6.5 Hours
eLearning
1 Hour
eLearning
1 Hour
Select one of the following options:
Dynamic Lab
13 Hours
Instructor Led
16 Hours
Select one of the following options:
Dynamic Lab
6 Hours
Instructor Led
8 Hours
Select one of the following options:
Dynamic Lab
6 Hours
Instructor Led
8 Hours
CA Service Desk Manager 17.0: Perform eMail Administration 300
eLearning
1 Hour
eLearning
1 Hour
eLearning
2.5 Hours
Select one of the following options:
Instructor Led
8 Hours
Dynamic Lab
6.5 Hours
Select one of the following options:
Instructor Led
16 Hours
Dynamic Lab
13 Hours
Select one of the following options:
Instructor Led
16 Hours
CA Service Desk Manager 17.1 Managing Knowledge 200
Dynamic Lab
13 Hours

Integration

Select one of the following options:
Instructor Led
8 Hours
Dynamic Lab
6.5 Hours
Select one of the following options:
Instructor Led
16 Hours
Dynamic Lab
13 Hours

Certification: Proven Professional, CA Service Desk Manager 17.0 Implementation

The certification exam covers knowledge from a variety of sources including (but not limited to) the courses below. Read the Study Guide below for detailed guidance.

eLearning
1.5 Hours
Free
CA Service Desk Manager 17.1: Using xFlow Analyst Interface 200
eLearning
2 Hours
Select one of the following options:
CA Service Desk Manager 17.1: Basic Administration 200
Dynamic Lab
19.5 Hours
Instructor Led
24 Hours
Select one of the following options:
Instructor Led
8 Hours
Dynamic Lab
6.5 Hours
Select one of the following options:
Instructor Led
8 Hours
Dynamic Lab
6.5 Hours
eLearning
1 Hour
Select one of the following options:
Instructor Led
8 Hours
Dynamic Lab
6.5 Hours
Select one of the following options:
Instructor Led
8 Hours
Dynamic Lab
6.5 Hours
Instructor Led
8 Hours
eLearning
0.0 Hours
Dynamic Lab
3.5 Hours
eLearning
0.5 Hours
Free
Select one of the following options:
Instructor Led
16 Hours
Dynamic Lab
13 Hours
CA Service Desk Manager 17.1 Managing Knowledge 200
Dynamic Lab
13 Hours
Instructor Led
16 Hours
eLearning
1 Hour
eLearning
2.5 Hours
Exam
1.5 Hours
eLearning
1 Hour
Select one of the following options:
Dynamic Lab
13 Hours
Instructor Led
16 Hours
Select one of the following options:
Dynamic Lab
6 Hours
Instructor Led
8 Hours
Select one of the following options:
Dynamic Lab
6 Hours
Instructor Led
8 Hours