CA Service Desk Manager 17.1 is GA as of February 26, 2018. The courses that were impacted by changes from this release have been updated and title reflects 17.1. The remaining courses had no functional impact and are applicable to 17.1. Please see the Cumulative Differences for more details.

All Roles

eLearning
0.5 Hours
Free
eLearning
1.5 Hours
Free
CA Service Desk Manager 17.1: Using xFlow Analyst Interface 200
eLearning
2 Hours
CA Service Management 17.1: Feature Walkthrough
Media Asset

Certification: Proven Professional, CA Service Desk Manager 17.0 Implementation

The certification exam covers knowledge from a variety of sources including (but not limited to) the courses below. Read the Study Guide below for detailed guidance.

eLearning
1.5 Hours
Free
CA Service Desk Manager 17.1: Using xFlow Analyst Interface 200
eLearning
2 Hours
eLearning
1 Hour
eLearning
0.0 Hours
eLearning
0.5 Hours
Free
eLearning
1 Hour
eLearning
2.5 Hours
eLearning
1 Hour

Older Versions

Curriculum