CA Service Desk Manager 17.1 is GA as of February 26, 2018. The courses that were impacted by changes from this release have been updated and title reflects 17.1. The remaining courses had no functional impact and are applicable to 17.1. Please see the Cumulative Differences for more details.

Certification: Proven Professional, CA Service Desk Manager 17.0 Implementation

The certification exam covers knowledge from a variety of sources including (but not limited to) the courses below. Read the Study Guide below for detailed guidance.

eLearning
2 Hours
Dynamic Lab
19.5 Hours
Dynamic Lab
6.5 Hours
Dynamic Lab
6.5 Hours
eLearning
1 Hour
Dynamic Lab
6.5 Hours
Dynamic Lab
6.5 Hours
eLearning
0.0 Hours
Dynamic Lab
3.5 Hours
eLearning
0.5 Hours
Dynamic Lab
13 Hours
Dynamic Lab
13 Hours
eLearning
1 Hour
eLearning
2.5 Hours
eLearning
1 Hour
Dynamic Lab
13 Hours
Dynamic Lab
6 Hours

Older Versions

Curriculum